Referrals – What is Choose & Book?


This section will explain what happens If you have been referred by your GP for an appointment with a healthcare provider. After it has been agreed a referral is to be arranged the requesting Doctor will dictate a letter compiling all the relevant information needed by the healthcare provider. This will is then sent to our Medical Secretary who prepares the referral letter.

Why Choose & Book?

  • Most services are available for you to book via Choose and Book.
  • You can choose the date and time of your appointment to suit your schedule.
  • You can think about your choices, compare different options and book your appointment at a later stage.

Request Letter:

You will receive within 3 weeks a request letter created by the Medical Secretary with the following:

  • Unique booking reference number
  • NHS Number
  • A List of hospitals / clinics to choose from
  • Password

This letter will allow you to book your appointment via Choose and Book either over the phone using:

Telephone –  The Appointments Line 0345 6088888

Online         –  Click here for the Online booking


Choose and Book will also give you the ability to:

  • plan and manage your appointments around any existing appointments, if you are currently undergoing treatment
  • fit your treatment in with your other commitments, at home and at work
  • choose appointments that fit with your carer’s schedule
  • check the status of your referral and change or cancel your appointments easily, either over the phone or online

You can find more information about your choices and choosing a hospital by clicking here

Further Information & Contacts:

More than 90% of healthcare providers allow you to book your appointment through Choose and Book online or via The Appointments Line. Where this is not possible, this will be indicated on your Appointment Request letter by a picture of a phone next to the relevant provider. You will then have to book directly with the hospital or service using the phone number indicated on the letter.

More information about how to use Choose and Book by clicking here

If you can’t find the answer to your particular question in the FAQ section, or you want to raise any concerns, you can contact Choose and Book:

  • Telephone:          01908 259896      (The Appointments Line / Customer Services line open Monday to Friday 9am-5pm, excluding bank holidays)
  • Email:        


In line with the Government’s announcement, the NHS is aiming to offer every adult the chance to book a COVID-19 booster vaccine by the end of the year. This means our practice is now prioritising the booster rollout.

As part of this, some of our routine services may be stood down temporarily to allow us to focus on protecting as many patients as possible.

We are still there for anyone who may need care for an urgent need, but would ask for patience as we support this key national priority over the coming weeks. We hope to be able to stand back up any services as soon as possible and will update this page as soon as we know more.

Please don’t forget there are many services available for you, depending on your condition. These include:

Self-care – This is the best choice to treat minor illnesses and injuries such as hangovers, coughs, colds, grazes, small cuts or sore throats. Many of these can be treated at home, simply with over-the-counter medicines and plenty of rest.
Pharmacy – Pharmacists can give advice on and treat a range of symptoms. They can support you with things such as diarrhoea, earaches, painful coughs, sticky eyes, teething and rashes.
NHS 111 – You can access 111 online or via the telephone. This is for any urgent but non-life threatening health concerns. They will be able to signpost you to the relevant service and provide advice where appropriate, or book you in to an Urgent Treatment Centre.
A&E / 999 – You should only attend A&E or dial 999 in a life-threatening emergency such as severe bleeding, breathing difficulties and severe chest pain.

If you are now eligible for your COVID-19 booster please book it as soon as you can. It is vital as many people as possible get boosted as soon as possible. Please do not ring the practice regarding your boosters, instead visit Covid-19 Vaccine | City Of Wolverhampton Council or call 119 to book an appointment or to find a walk-in clinic near you. You can also find out more about who is eligible, how the vaccine is given and other frequently asked questions. If you are a housebound patient, there is a community team which will be coming out to you to vaccinate you, so please do not contact your GP as the team will be making contact with you.

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